Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Cryonify. If you're not happy with your order, we're here to help.
Return Period
You have 30 days from the date of delivery to return an item for a full refund or exchange.
Return Conditions
To be eligible for a return, items must be:
- In original condition
- Unworn or unused
- In original packaging
- With tags and labels attached
How to Return
To start a return:
- Contact us to request a return authorization
- Package the item securely in original packaging
- Include your order number and reason for return
- Ship the item back to us using the provided return label
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange the exchange.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the item was defective or we made an error.
Contact Us
For questions about returns or to start a return, please contact us.
Last updated: October 2025